Katrin Hotel - Hotel Information

Service directory

RESTAURANT OPENING HOURS

Main restaurant "Ambrosia" Offers breakfast buffet (07:00-10:30) lunch (12:30-14:30) and dinner (19:00-21:30) with Greek and international cuisine on buffet form. Lunch baskets upon request

ROOM SERVICE operates 24h

We offer everything from a quick & homely snack to a dinner course. If you have any particular dietary requirements, we will do our utmost to accommodate you and plan a special meal.

All Inclusive Menu can be delivered to your room with a Tray Charge of 5,00 Euro.

You can enjoy our a la carte menu with an extra charge. Dial ‘9’ to give your order.

LUNCH BASKETS & EARLY BREAKFAST

Please contact the Reception the previous day latest until 20.00 hrs.

 CREDIT CARDS All major cards are accepted (Visa, MasterCard, e.g.). For more information please contact the Front Desk.

WAKE UP CALLS - MESSAGES Please contact the Front Desk.

MAIL SERVICE

Incoming mail be delivered to your room. We are happy to post your outgoing mail, please contact Reception

FAX We will be happy to fax your correspondence to its destination. You will be informed about all faxes received on your behalf.

FLOWERS Please contact the Front Desk to arrange delivery

PUBLIC BUS SERVICE Please ask at Reception desk for timetables and ticket charges. Next bus stop 150 m.

TAXI SERVICE Please contact any time the Reception. It can take up to 20 minutes for a taxi to arrive during high season.

MEDICAL SERVICES If during your stay you should require medical attention or advice, please contact the Reception.

LOST AND FOUND For lost and found property please contact the Front Desk.

QUESTIONNAIRE BOX In order to help us improve our service, please fill the questionnaire that you will find in your room and leave it there or give it to the reception.

FIRST AID KIT A first aid kit is available at the reception desk.

LUGGAGE PLACE–PORTER SERVICE The luggage place is located at the lobby area. For the transportation of your luggage please contact the reception desk. It is your responsibility to make sure that your luggage are on the taxi or the bus on your departure day.

RECEPTION OPENING HOURS Reception Desk is at your disposal 24 hours a day.

WI-FI Wireless internet (please ask the reception desk).

HOUSEKEEPING SERVICE We would like to inform you that your room and all our common areas will be cleaned every day.

HOTEL SAFE BOX Please contact the reception for more details.

SATELLITE TV Every room is equipped with a satellite TV. For assistance please contact the Front Desk.

ROOM SERVICE 24 Hours Room Service with an extra charge per person.

TRANSFER SERVICE Please contact the reception for more details.

NEWSPAPERS-MAGAZINES Please contact the reception for more details.

AIR CONDITIONING Please keep all windows and doors closed when the air-conditioning is on.

SPECIAL SERVICES

GYM Our guests can use the Gym free of charge. Opening hours: 09.00-19.00.

SPA For information and appointments please contact the reception desk or the Spa personnel. Opening hours: 10.00-19.00.

MASSAGE For information and appointments please contact the reception desk or the Spa personnel. Opening hours: 10.00-19.00.

MASSAGE For information and appointments please contact the reception desk or the Spa personnel. Opening hours: 10.00-19.00.

HAIR DRESSER Please contact the reception..

BABY FOOD – BABY CHAIRS Please contact the Restaurant Manager

BABY SITTING It is available at an extra charge. Please contact the reception.

LAUNDRY/ DRY CLEANING / PRESSING

Please fill in the laundry form and give it to Reception.

EXCURSIONS Please ask at the reception desk or the representative of your travel agency.

 SWIMMING POOLS

 SWIMMING POOLS OPENING HOURS The swimming pools of the Hotel are available to clients daily between 8:30 to 18:30. Children pools are open daily from 8:30 to 18:00.

USEFUL INFORMATION

DRINKING WATER As a preventive measure we suggest not to drink water from the water taps.

SAFETY DEPOSIT A private safe is available to our clients at a small charge in all rooms for the deposit of their money and valuables. The hotel Management does not accept responsibility for the loss of money or any other objects left in the room or in the public area.

CAR RENTAL Please ask the reception desk. You can rent a car with special offers especially for the hotel guests.

INTERNET CORNER Available at the Lobby area.

NOTEBOOK or LAPTOP WITH WIRELESS INTERNET ACCESS Please contact the reception

PARKING Please park your car in the parking area and not in front of hotel’s main entrance.

 

DO NOT DISTURB SIGN Please hang the sign “Do not disturb” on your door for our staff not to disturb you. If you do not wish to be disturbed by the phone please notify the Front Desk.

PETS Are not allowed in the hotel area.

 

ROOM CARDS Please do not forget to return your room card to the Reception when you go out and especially on your departure day.

CHECK IN-OUT TIME Please note that on arrival day, rooms are available after 14:00 hrs .Rooms should be vacated on the day of departure until 12.00 hrs. If you have a late departure and you wish to keep your room until then, please contact the Reception one day before the departure day. Please return your room card at the Reception desk upon departure. Please pay your extras one day before your departure.

ENTERTAINMENT

RECREATION The animation team of the hotel holds a 6 day and night program for your entertainment. For more information ask the animation personnel or check the animation’s info board. The events are mainly performed in German & English language. Billiards and Ice Hockey machine placed opposite to the Main Bar.

PLAYGROUND Playground placed next to the “Active” pool. Children must be always accompanied and supervised by an adult. Opening hours:09:00-19:00.

AT THE BEACH

WATER SPORTS Along the beaches of Stalis you can find the following water sports on extra charge: Parasailing Jet ski Water ski Rings Banana Pendalows Scuba Diving Sailing facilities

BEACH FLAGS For your own safety, when swimming in the sea, please obey the warning flags White or Green: Swimming allowed Yellow: Swimming carefully Red: Swimming prohibited

LOCAL INFORMATION

AQUARIUM The aquarium “Thalassokosmos” is 16 km from Stalis in your way to Iraklion. More information you can find in the info book at the reception desk.

ATM There is 1 ATM in Stalis. Please ask the reception for further information.

LOCAL SHOPS Local shops are open from morning till late at night. Mostly you can find souvenirs, clothing and local products.

MUSEUMS Please contact the reception for information’s.

FOR YOUR SAFETY

ELECTRIC CURRENT 220 Volt A.C. In case you would like to use different current please contact the reception.