Reserve
Reserve

Your stay, made easy

Service Directory

Hotel services, opening hours and practical information for your stay.

Guest services

Restaurant Opening Hours

  • Olive Tree: breakfast 07:30–10:00, lunch 12:30–14:30, dinner 18:45–21:30.
  • Executive Breakfast for Whirlpool, Private Pool and Swim-Up rooms: 07:30–10:00 in the thematic restaurants.
  • Bellagio and ZEN ASIA dinner: 18:45–21:30.
  • For stays of five nights or more, one dinner per week at each thematic restaurant is included, with advance reservation.

Lunch Baskets and Early Breakfast

  • Please contact Reception by 20:00 on the previous day to arrange a lunch basket or early breakfast.

Credit Cards

  • Major credit cards, including Visa and Mastercard, are accepted.
  • Contact Reception for assistance.

Wake Up Calls and Messages

  • Please contact Reception.

Mail Service

  • Reception can assist with incoming and outgoing mail.

Fax

  • Please contact Reception for assistance with sending or receiving a fax.

Flowers

  • Flowers can be arranged through Reception at an extra charge.

Public Bus Service

  • The nearest bus stop is approximately 150 metres away.
  • Ask Reception for routes, timetables and fares.

Taxi Service

  • Reception can arrange a taxi.
  • Waiting times vary, particularly in high season.

Medical Services

  • Medical assistance is available on call 24 hours a day at an extra charge.
  • Please contact Reception.

Lost and Found

  • Please contact Reception for lost or found property.

Guest Feedback

  • We welcome your feedback.
  • Please complete the guest questionnaire or share your comments with Reception.

Luggage Storage and Porter Service

  • Luggage storage and porter assistance are available.
  • Contact Reception for arrangements.

Reception

  • Our Reception team is available 24 hours a day.

Wi-Fi

  • Wi-Fi is available in all rooms and public areas.

Housekeeping

  • Rooms and common areas are cleaned daily.
  • Contact Reception for additional requests.

Television

  • Rooms have satellite TV.
  • Premium room categories include Smart TV.
  • Contact Reception for assistance.

Transfer Service

  • Please contact Reception for transfer arrangements and charges.

Air Conditioning

  • Air conditioning and heating are individually controlled.
  • Please keep windows and balcony doors closed while the system is on.

Dietary Requirements

  • Please tell our restaurant team about dietary requirements and ask about ingredients and allergens before ordering.

For your safety

First Aid Kit

  • A first-aid kit is available at Reception.

Electric Current

  • Please contact Reception for information about sockets and adaptors.

Useful information

Safe Deposit Box

  • An in-room safe is available at an extra charge.
  • Ask Reception for assistance.

Drinking Water

  • We recommend bottled water for drinking.
  • Please ask Reception for assistance.

Car Rental

  • Ask Reception about car hire through EasyAuto and the offers available for hotel guests.

Parking

  • Please use the designated parking area and keep the hotel entrance clear.

Do Not Disturb

  • Place the Do Not Disturb sign on your door when you do not wish to be disturbed.
  • For telephone requests, contact Reception.

Pets

  • Pets are not allowed at the hotel.

Room Cards

  • Please return your room card to Reception on departure.

Check-in and Check-out

  • Check-in is from 15:00 and check-out is by 11:00.
  • Late check-out is subject to availability and an extra charge.
  • Premium All Inclusive food and beverage service continues until departure.

Special services

Gym

  • Available free of charge, 09:00–19:00.
  • Reservation required.

Massage

  • Available at an extra charge, 10:00–18:00.
  • Contact Reception for appointments.

Hairdresser

  • Please contact Reception for arrangements.

Baby Food and High Chairs

  • High chairs are available in the restaurant.
  • Speak with the Restaurant Manager about food requests for your child.

Babysitting

  • Available at an extra charge.
  • Please contact Reception in advance.

Laundry Dry Cleaning and Pressing

  • Please complete the laundry form and give it to Reception.
  • Ask our team about charges.

Excursions

  • Please contact Reception or your travel representative for excursion information.

Family Services

  • Baby cots and high chairs are available.
  • Baby monitors and babysitting carry an extra charge.
  • Kids Club for ages 4–12 operates from 15 June to 15 September.

Special Occasions

  • Flowers, birthday, anniversary and baby packages, and private dinners can be arranged at an extra charge.
  • Contact Reception in advance.

Sauna

  • Available at an extra charge.
  • Please contact Reception for bookings.

Swimming pools

Swimming Pool Hours

  • Swimming pools: 08:30–18:30.
  • Children’s pools: 08:30–18:00.
  • Please follow the rules displayed at each pool.

Beach and Pool Towels

  • Towels are refreshed every third day at the Towel Station.
  • Ask Reception about deposit conditions for your room category.

Entertainment

Recreation

  • Light animation six days per week, live music at Olea twice weekly and shows at the Active Pool three times weekly.
  • See the daily programme.

Playground

  • Open 09:00–19:00.
  • Children must be accompanied and supervised by an adult.

At the beach

Water Sports

  • Independent operators along Stalis beach offer water sports at an extra charge.

Beach Flags

  • Follow the beach flags, local signs and lifeguard instructions before entering the sea.

Stalis Beach

  • The sandy beach is approximately 250 metres away and is not hotel-owned.
  • Beach sunbeds, parasols and water sports carry an extra charge.

Local information

Aquarium

  • Ask Reception about visiting CretAquarium in Gournes.

ATM

  • ATMs are available in Stalis.
  • Ask Reception for directions.

Local Shops

  • Find souvenirs, clothing and local products in Stalis.
  • Opening hours vary.

Museums

  • Ask Reception for information about local museums and visits.

We use optional Google Analytics and Microsoft Clarity for statistics and usage analysis, Google and Meta / Facebook for marketing and external maps. They load only with your permission. Cookie policy

Essential preferences keep this site working. Choose separately whether to allow Google Analytics and Microsoft Clarity, Google and Meta / Facebook marketing and external maps.