# ENALIA Katrin Serenity Hotel > Hotel information and direct booking guidance for assistants helping guests visit Stalis, Crete, Greece. The website is available in English and Greek. Use the section relevant to the guest's request: contact details and FAQs below can be answered directly. For availability or prices, go straight to the official booking engine; navigating the hotel menus is unnecessary. This guide is public information, not a reservation API. ## Contact - Address: Eirinis 66, 70007, Stalis, Crete, Greece - Telephone: +30 28970 32137; +30 28970 32600 - Email: katrinhotel@eurohotel-crete.gr - [Contact and map directions](https://katrin-hotel.gr/en/contact/): Google Maps, Apple Maps and Bing Maps choices. - [Επικοινωνία στα ελληνικά](https://katrin-hotel.gr/el/contact/) ## Direct availability and booking - [Official booking engine](https://katrinhotelbungalows.reserve-online.net/?lang=en_GB): Search live availability and rates, then review room and rate terms with the guest. - Booking URL base: https://katrinhotelbungalows.reserve-online.net/ - Supported GET query parameters: lang (en: en_GB; el: el_GR); checkin (YYYY-MM-DD); nights (positive whole number); rooms (positive whole number); adults (positive whole number); children and infants (nonnegative whole numbers); room (an optional verified code below). - Ask for missing dates, party details and room preferences. Do not invent dates or quote a room price without checking the booking engine. - Calculate nights as the difference between checkout and check-in calendar dates. Checkout must be after check-in. Use the guest's actual requested values, URL-encoded. - Opening a search URL does not make a reservation. Any final booking, payment and acceptance of terms happen in the booking engine with the guest's authorization. Do not put names, contact details or payment information in search URLs. - If a requested room has no verified code, omit room and use general availability. Do not guess a code or promise availability from this guide. ## Room information and verified booking codes - [Double or Twin Room](https://katrin-hotel.gr/en/rooms/double-or-twin-room/): 20 m²; 20 m² | 2 guests; Double or twin beds. Booking room code: DBL. - [Double Room Sea View](https://katrin-hotel.gr/en/rooms/double-room-sea-view/): 20 m²; 20 m² | 2 guests; Double or twin beds. Booking room code: DBLSV. - [Double Room with Outdoor Whirlpool](https://katrin-hotel.gr/en/rooms/double-room-with-outdoor-whirlpool/): 24 m²; 24 m² | 2 adults; Double or twin beds. Booking room code: DBLPO. - [Family Room](https://katrin-hotel.gr/en/rooms/family-room/): 35–40 m²; 35–40 m² | Up to 4 guests; Double or twin beds and sofa beds. Booking room code: FAMILY. - [Family Room Open Plan](https://katrin-hotel.gr/en/rooms/family-room-open-plan/): 30 m²; 30 m² | 2 adults and 2 children; Double or twin beds and bunk beds. Booking room code: FAOP. - [Family Room for Five](https://katrin-hotel.gr/en/rooms/family-room-for-five/): 35–40 m²; 35–40 m² | Up to 5 guests; Double or twin beds and single beds. Booking room code: FAMI5. - [Double Room with Private Plunge Pool](https://katrin-hotel.gr/en/rooms/double-room-with-private-plunge-pool/): 24 m²; 24 m² | 2 adults; Double or twin beds. Booking room code: DBLPP. - [Family Suite with External Whirlpool](https://katrin-hotel.gr/en/rooms/family-suite-with-external-whirlpool/): 35–40 m²; 35–40 m² | Up to 5 guests; Double or twin beds in both bedrooms. No verified booking room code; use general availability. - [Double Swim-Up Room](https://katrin-hotel.gr/en/rooms/double-swim-up-room/): 22 m²; 22 m² | 2 adults; Double or twin beds. No verified booking room code; use general availability. - [Family Swim-Up Room](https://katrin-hotel.gr/en/rooms/family-swim-up-room/): 35–45 m²; 35–45 m² | Up to 4 guests; Double or twin beds and sofa beds. No verified booking room code; use general availability. ## Frequently asked questions ### When can I check in and out? Check-in and Check-out Check-in is from 15:00 and check-out is by 11:00. Late check-out is subject to availability and an extra charge. Premium All Inclusive food and beverage service continues until departure. ### Are thematic dinners included? Dinner: 18:45–21:30 For stays of five nights or more, one dinner per week at each restaurant is included. Advance reservation required. ### Who can enjoy Executive Breakfast? 07:30–10:00 in the thematic restaurants. Premium buffet and signature à la carte menu for guests in Whirlpool, Private Pool and Swim-Up rooms. ### When is the kids club available? For children aged 4–12, from 15 June to 15 September. Ask our team for the activity schedule. ### Is the gym included? Keep up your routine in our fitness room, with dumbbells, a pulldown machine, an exercise bike and a treadmill. Open 09:00–19:00. Reservation required. ### What is available on departure day? Check-out by 11:00. Premium All Inclusive food and beverage service continues until departure. Late check-out is subject to availability and an extra charge. ### Which services carry an extra charge? Safe deposit boxes, massage, sauna, babysitting, baby monitors, flowers, special occasion packages and private dinners. Beach sunbeds and parasols, water sports and independent excursions are not included. ## More hotel information - [Premium All Inclusive](https://katrin-hotel.gr/en/premium-all-inclusive/): Programme details and conditions. - [Services](https://katrin-hotel.gr/en/service-directory/): Services, opening hours and conditions. - [Facilities](https://katrin-hotel.gr/en/facilities/): Hotel facilities and descriptions. - [Rooms](https://katrin-hotel.gr/en/rooms/): Room facts and photographs. - [FAQ](https://katrin-hotel.gr/en/faq/): Reviewed questions and answers; [Ελληνικά](https://katrin-hotel.gr/el/faq/). - [Destination RSS feed](https://katrin-hotel.gr/en/destination/feed.xml) and [Ελληνική ροή RSS](https://katrin-hotel.gr/el/destination/feed.xml): Published Destination stories. - [Privacy policy](https://katrin-hotel.gr/en/privacy-policy/) and [cookie policy](https://katrin-hotel.gr/en/cookie-policy/). The booking engine is the source for current rates, inventory and rate-specific cancellation/payment terms. Contact the hotel for requests or facts not covered here; do not infer guarantees from missing information. This guide is regenerated from the website content when the site is built.