Cookie policy

Cookie Policy

The Company “ENALIA Katrin Serenity Hotel, Eurohotel A.E.” informs users of https://katrin-hotel.gr/ (the “Website”) about the use of cookies through the Website. This policy applies only to that Website and not to other websites you may consult or access through links it contains.

Cookies are text files containing information stored in the web browser directory of your computer or mobile device, such as a laptop, tablet or smartphone, when you access a website. On subsequent visits, the browser sends the cookies back to the website that created them or to another website. Cookies allow websites to remember information and make browsing quicker and easier. A cookie cannot retrieve other data from your hard drive, transmit computer viruses or obtain email addresses. Each cookie is unique to your browser.

Similar technologies, such as web beacons or transparent GIFs, may collect information about behaviour and use of services. In this policy, these technologies are also referred to as “cookies”.

Different types of cookies improve website efficiency and browsing experience or enable specific functions. More information is available at http://www.allaboutcookies.org.

Types of cookies used

Strictly necessary storage supports the transmission of communications or a service explicitly requested by the user. Article 4(5) of Greek Law 3471/2006 provides an exception from consent for this limited category. Other storage technologies, including optional analytics, are treated separately and require consent where applicable.

Functionality technologies can remember choices such as language. Browser and session storage differ in how long they retain information. Analytics technologies measure user numbers and browsing behaviour; third-party analytics such as Google Analytics require prior consent.

For cookies beyond those strictly necessary, the policy describes prior information and affirmative consent before accessing information stored on a user's device. Cookies used for profiling must not be installed without adequate prior information and valid consent.

While browsing, users may receive third-party cookies. These are installed by a website other than the one visited, for example through images, maps, sounds or links hosted on another domain's servers.

Browsers provide instructions for managing cookies. You can change browser settings to receive notifications, disable all or some cookies, or delete cookies already installed. Most website functions work without cookies, but disabling some may prevent access to certain services and functions.

Storage used on this website

The language preference is stored on your device as enalia.language. Privacy choices are stored as enalia.preferences.v3. These are browser local-storage entries, not cookies. They remain until you clear the website’s stored data or change the choices; no automatic expiry is configured. If storage is unavailable, privacy choices are kept only for the current page session.

Analytics, marketing and external media are off by default. On katrin-hotel.gr and www.katrin-hotel.gr, Google Analytics 4 and Microsoft Clarity load only after analytics consent, and Google Ads and the Meta / Facebook Pixel load only after marketing consent. Choices are independent and can be changed in Cookie settings. Tracking is disabled on development and preview domains. No TikTok Pixel is installed.

Microsoft Clarity provides usage analysis, heatmaps and session recordings after analytics consent, and may use _clck and _clsk cookies. Withdrawing analytics consent stops the recorder and clears these first-party cookies. Google Analytics may use _ga and _ga_* cookies for traffic measurement. The existing Google tag also has a linked Google Ads destination; advertising storage, user data and personalization consent follow the separate marketing choice. Google advertising cookies may use names beginning with _gcl_. Meta / Facebook may use _fbp and _fbc cookies for advertising measurement. Cookie lifetime and behaviour depend on provider settings. Measurement between this website and the booking engine may use the _gl parameter after analytics consent. The booking engine maintains its own settings and privacy information.

The interactive map uses MapLibre and OpenFreeMap and loads only after you choose to load the map or allow external media. When loaded, your browser contacts the map provider, which receives connection information such as your IP address. Declining the map does not prevent you from using the rest of the website. The map displays the hotel’s location and does not request your device’s precise location.

Reservations and external services

This cookie policy covers this website. Reservation programmes and other services operated by the Company may process guest information separately, as described in the Privacy Policy. If you follow a booking link to an external reservation service, consult that service’s cookie and privacy information as well.

Changing your choices

Use Cookie settings below to accept, reject or change optional services. Withdrawing permission for external media removes the embedded map. You can also remove stored preferences through your browser’s website-data settings. For questions about personal data, contact dpo@eurohotel-crete.gr.